Frequently Asked Questions
Everything you need to know about shopping with Lavish Alice.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy for online orders?
You can return any unworn items with original tags attached within 28 days of receipt. Please ensure the hygiene seal is intact on applicable garments to be eligible for a full refund.
How do I find the right size for me?
Each product page features a detailed size guide to help you find your perfect fit. Our designs are tailored for a premium silhouette, so we recommend checking your measurements against our chart before purchasing.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Clearpay.
Do you offer international shipping?
Lavish Alice ships to over 150 countries worldwide. International delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.