Returns & Exchanges
We want you to be completely satisfied with your Lavish Alice purchase, which is why we offer a 14-day return window for all items in their original, unworn condition with tags still attached. Please note that all returns must be processed through our online portal to ensure a smooth and tracked refund process.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all designer tags and security ribbons remain intact and untampered with.
Label and Post
Generate and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing